Monday, February 1, 2016

Repeat Business: Do service excellence the character way

Hello Dr. Denton,

I am glad to know you arrived safely.

This is to say thank you for the wonderful learning experience. Frankly this is by far, one of the best training sessions I have been to.  I was particularly impressed with the style of teaching; mixed with lots of real cases that touch the very core of the subject. I believe this is the beginning of revolution and I am glad to be part of it. I look forward to further sessions with you either in SA or Ghana.

There are key moments in life that are turning points; this was one of them. 
I can’t wait to share the knowledge with my colleagues and other associates.

Best regards!

Harry A. Oppong,
Business Dev't Manager,

Prudential Bank Limited,

Advanced Service excellence - The character and strengths way of doing things

Dear Mario,
Thanks so much for the inspiring sessions you had with us. The entire training programme was very educative, interactive and thought provoking. I was personally impressed about your presentation skills, the videos, the group discussions and the words of inspiration each time you spoke. I have been greatly informed and would pass it on to all that are willing to hear and learn.

You are a great teacher, lecturer and very selfless individual. I thank you most greatly for the opportunity to listen to you and learn from you as well. It is my prayer that my colleagues and I would have another opportunity to be with you.  Thank you and May God Bless you and the family

Best regards

Mary Owusu-Brefo (Mrs)
Customer Service Unit
National Investment Bank Ltd
37 Kwame Nkrumah Avenue, Accra